As the only association representing the Senior Move Management profession, NASMM has a responsibility to set and promote best practices in Senior Move Management business development and client services. Through the Code of Ethics, NASMM has set the highest ethical standards for Senior Move Managers to protect both the integrity of our profession, and the clients we serve.
Prior to obtaining full General Membership, all NASMM members must take and pass our Cornerstone Course in Senior Move Management Ethics and Accountability. Additionally, all NASMM members must sign and abide by the NASMM Code of Ethics and submit to oversight and guidance from the NASMM Ethics Compliance Commission. NASMM members are guided and supported by the NASMM Ethics and Compliance Commission; and NASMM offers a formal review process for any complaints lodged against NASMM members.
In the fall of 2013, the NASMM Ethics Compliance Commission completed a 24 month review, expansion and enhancement of the NASMM Code of Ethics. The current NASMM Code of Ethics was approved in February, 2014 and addresses ethics through a system of categories, standards and guidelines.
CATEGORY 1: THE CLIENT RELATIONSHIP
Standard 1 – Advocacy and Loyalty
The client is the person in transition. I will provide services and recommendations based on the needs and concerns of the person in transition.
Standard 2 – Promoting Self-Determination
I will respect and encourage the client’s right to be in control and to make decisions.
Standard 3 – Right to Privacy
I will not disclose personal information about clients and will reveal such information only with the client’s permission.
Standard 4 – Conflict of Interest
I will seek to avoid conflicts of interest, and will use best practices for reducing conflicts of interest when dual relationships are present.
CATEGORY 2: BUSINESS PRACTICES
Standard 5 – Integrity
I will be honest in all business relationships, including those with clients, employers, colleagues, and staff.
Standard 6 – Accountability
I am accountable to clients, employees and the general public.
CATEGORY 3: THE SENIOR MOVE MANAGEMENT INDUSTRY
Standard 7 – Continuing Education
I will promote the competency and professionalism of myself and my staff through continuing education.