Join us for our new interview program! Discussing issues related to aging or lifestyle transitions/move management for all ages, NASMM will feature guests from both inside and outside of NASMM.
In this episode, we’re taking a deep dive into the backroom of move management. Want to learn more about the NASMM Ethics Compliance Commission (NECC) and why it’s among NASMM’s top member benefits? Explore how the NECC processes a client complaint and what ethical challenges arise most often. Discover simple solutions to some of our industry’s greatest ethical challenges. Understand the difference between poor customer service and an actual ethical breach. And hear how NASMM move managers are deeply committed to the NASMM Code of Ethics.
Marnie Dawson is the owner of Dawson Relocation Services, serving the Chicago metro area. Her small but mighty team has helped older adults and their families with the downsizing and moving process since 2008. Marnie is an active member of NASMM and currently serves as the Chairperson of the NASMM Ethics Compliance Commission (NECC).
NASMM's HELLO! series continues with Estate Distribution/After Loss Services expert Karen Hyatt of Estate Pros LLC in New Mexico. Want to expand your move management services to include estate distribution and after loss services? Or you simply want to learn more about this growing service? You're in the right place. Join us for a lively discussion about the why and how Karen started Estate Pros in 2011, what's her greatest challenge in this field, her most memorable estate distribution project, and much more.
Estate Pros LLC offers professional and confidential assistance directly to families, beneficiaries, banking and legal professionals, and through professional organizations for the dispersal of personal possessions from a loved one due to a move, illness or death. Estate Pros develops a comprehensive strategy to carefully sort, purge, organize, package, ship, donate and sell all accumulated physical belongings. Their fully trained and compassionate staff will work with you to carefully handle all material items, including family keepsakes and valuable artifacts. Estate Pros serves northern New Mexico. Learn more at www.EstateProsNM.com.
Karen Hyatt is the owner, developer, and manager of Estate Pros LLC in New Mexico. Established in 2011, it’s no surprise that Estate Pros has grown each year and currently employs 10 team members. Karen has pursued skill development in both group processing and small group communications. Karen is dedicated to the ongoing training of employees and public education about services related to the maturing process.
Karen holds a Bachelor’s degree in Radio & Television Communications, a Master’s degree in Organizational Communications, and a Master’s degree in Depth Psychology.
Our guest for HELLO! #7 is our very own (and very busy!) Jeannine Bryant, the owner and CEO of Changing Spaces SRS, a senior move management company in Lincoln, NE. Jeannine has provided rightsizing and relocation services to thousands of older adults since 2010. We chatted with Jeannine about her most recent projects, her challenges, and what keeps her engaged in senior move management after so many years. She shared what she’s learned along the way as an entrepreneur, business owner, author, and brand creator.
In 2019, Jeannine launched a companion brand to Changing Spaces SRS – Easy Rightsizing. On this site, Jeannine offers blog articles, video tutorials, links to podcasts she's been featured on, downloadable resources, and links to the two books she's authored on the downsizing process. For more info on Jeannine's latest book, check out Keep the Memories, Not the Stuff.
Got stuff? Join us as we deep-dive into Artifcts, the newest web and app-based platform that captures, preserves, and shares the stories (and meanings) behind the objects in our lives. Artifcts is an amazing digital instrument you’ll want to have front and center in your move management toolbox. Don’t miss this engaging conversation with Heather Nickerson & Ellen Goodwin, co-founders of Artifcts. Let’s go behind the scenes and learn the why and how of Artifcts.com.
Heather Nickerson is the CEO and co-founder of Artifcts. Prior to co-founding Artifcts, Heather served as Chief Growth & Strategy Officer of Red Five Holdings, Inc., and President of Red Five Privacy Labs, LLC. Before joining Red Five, Heather served as an Intelligence Analyst with the Central Intelligence Agency (CIA), including serving as a briefer in a war zone tour in Afghanistan. Heather holds a B.A. in International Relations from Brown University and a Master of Economics from the London School of Economics.
Ellen Goodwin is the Chief Solutions Officer of Artifcts. Prior to co-founding Artifcts, Ellen served as Chief Solutions Officer of Knoema. Before joining Knoema, Ellen served as an Intelligence Analyst with the Central Intelligence Agency (CIA), including serving more than one year as a briefer to a cabinet level official.Ellen holds a B.A. in Business and Economics from the University of Wisconsin-Eau Claire and a Master of Public Policy from Duke University.
Please welcome Joshua Becker to NASMM’s HELLO! Interview series. Joshua was NASMM’s keynote speaker at the NASMM 2015 conference in San Diego. Joshua is the author of the recently released book, Things That Matter: Overcoming Distractions to Pursue a More Meaningful Life. Joshua is also the bestselling author of The More of Less and The Minimalist Home, as well as founder of Becoming Minimalist, a website community dedicated to inspiring others to find more life by owning less. Joshua’s website welcomes over 1.5 million readers each month and has inspired millions around the world to consider the practical benefits of owning fewer possessions. Joshua is also the creator of Simplify magazine and founder of The Hope Effect, a nonprofit organization changing how the world cares for orphans. Joshua is a contributing writer to Forbes, and he has appeared in dozens of media outlets including the Wall Street Journal, The New York Times, CBS Evening News, Los Angeles Times and “The Drew Barrymore Show.” Joshua and his family live near Phoenix, Arizona. Be sure to visit BecomingMinimalist.com and join nearly 3 million Becoming Minimalist followers.
Dr. Ekerdt is Emeritus Professor of Sociology and Gerontology at the University of Kansas. He conducted critical research on workers’ changing experience of retirement, and on the ways that people manage and dispose of their possessions in later life. Dr. Ekerdt is the author of Downsizing: Confronting Our Possessions in Later Life.
In addition to his own book, Dr. Ekerdt is the author or co-author of over 100 articles, chapters, reviews, editorials, and edited-books on aging-related themes. Dr. Ekerdt is also Editor-in-Chief of the highly regarded Macmillan Encyclopedia of Aging, an expansive, four-volume work that covers topics in biology, health care, social and behavioral sciences, humanities, ethics, and social policy – all related to aging. Dr. Ekerdt served in 2018 as the President of the Gerontological Society of America, the oldest and largest interdisciplinary organization devoted to research, education, and practice in the field of aging.
Dr. Ekerdt earned his doctorate at Boston University and has also been a member of the faculties of the Harvard School of Dental Medicine and the Boston University School of Public Health. Dr. Ekerdt most recently authored an article in the Wall Street Journal, “I Spent 44 Years Studying Retirement. Then I Retired” (October 25, 2021).
In HELLO! Episode #3, we welcome Matt Paxton. Matt will discuss his new book, Keep the Memories, Toss the Stuff: Declutter, Downsize, and Move Forward with Your Life. Matt is a leading downsizing and decluttering expert. For over 20 years, Matt has helped people from all walks of life who want to live more simply, declutter, and downsize. He started out after his father, stepfather and both grandfathers died in the same year – leaving him with several estates to settle at once. Since then, Matt and his network of experts have been working with individuals and families struggling with downsizing, decluttering or relocating. He was a featured expert during ten seasons of the hit A&E TV show, Hoarders. Matt also appears regularly as a public speaker, television and radio personality helping families find the upside of downsizing. Matt just completed his third season as the host of the PBS Emmy-nominated show, Legacy List. Matt is one busy guy who stopped to chat with NASMM for an hour today. Matt's book, Keep the Memories, Toss the Stuff: Declutter, Downsize, and Move Forward with Your Life, is available on Amazon.
Episode #2 of HELLO! is with Jill Yesko. Jill Yesko is a Senior Move Manager®, professional organizer and founder of Discover Organizing Inc. in Pittsburgh, PA. Jill started her company in 2003, and leads a team of professionals to help people downsize and relocate, as well as organize their homes and photo collections. Jill is a proud member of NASMM and her company holds NASMM’s credential, the A+ Accreditation. Jill is the author of I'm Right Here: 10 Ways to Get Help with Hoarding Chronic Disorganization, published in early 2021. Her most recent book, Chronological Order: The Fine Print for a Large Life, co-authored with Laurean Kile, a senior placement advisor, was published in late 2021. Chronological Order: The Fine Print for a Large Life can be found on Amazon, the Chronological Order website or at the website of Jill's company, Discover Organizing.
Episode #1 features Margit Novack. Margit is an entrepreneur, thought leader in aging, and pioneer in Senior Move Management. She founded Philadelphia-based Moving Solutions in 1996. She and her Moving Solutions team served thousands of older adults and their families for 25 years. In 2002, Margit became the first Board President of the newly-formed National Association of Senior Move Managers® (NASMM). In 2020, Margit left the formal work world and began a new role as author, speaker, and champion of a re-visioned picture of aging. Her book, Squint: Re-visioning the Second Half of Life, is available on Amazon.
