3C Kitchen Table Conversations: Build Trust & Close the Sale at the 1st Visit
- Explore techniques to build strong rapport within the first 10 minutes of an initial client visit, leading to higher-value projects & an increased close rate
- Hear how to use short, impactful storytelling at key moments to foster trust & create an emotional connection to accelerate decision-making
- Understand how to “read the room” by decoding subtle clues in the home that reveal unspoken objections
- Explore how to tackle client hesitations head-on to keep momentum moving forward
- Find out how to deliver complex project plans with crystal clarity, boosting client buy-in & sales success
Presenter: Katie Davis, Town & Country Move Management, Inc., Gaithersburg, MD
11C Dream Teams Don't Just Happen: Hire Right
- Explore strategies to attract top talent for roles no one has on their resume
- Learn how to attract great employees from unconventional backgrounds & industries by thinking outside the box
- See how bold shifts in company structure can drive explosive growth & give you your life back
- Discover creative ways to keep employees engaged, happy & committed to your company’s mission
- Hear how to turn employees into your biggest asset through mentorship, development & team-building strategies that reduce turnover and create leaders
- Learn how to delegate & empower employees to take ownership of their roles
- Discover how to design a workplace people talk about (in a good way!) by creating a reputation as a company where people want to work
Presenters: Jill Kearney & Lindsay Kearney-Flowers, Specialty Moves By Design, Allentown, PA
19C Navigating International Moves: Process, Pricing & Pitfalls
- Understand the full lifecycle of an international move, including pre-move planning, shipping, customs clearance & final delivery
- Differentiate between long-distance domestic moves & international relocations, including key logistical & regulatory distinctions
- Learn essential industry terminology & documentation requirements, such as LCL, FCL, customs clearance & required paperwork
- Evaluate shipping options (air, sea, land) & how container types, pricing factors & restricted items influence the cost & timeline of a move
- Develop a basic international moving budget & timeline, accounting for variables such as volume, destination & customs fees
- Apply best practices in packing, labeling & inventory management to comply with regulations & ensure safe, efficient shipments
- Identify challenges & success strategies in international moving, using real-world examples & insights to make informed decisions
Presenter: Ron Hefez, Isaac’s Moving & Storage, Stoughton, MA
27C Risk-Proof Your Business With Liability Best Practices
- Explore real-world case studies to spot your liability weak spots & who is responsible in each scenario
- Understand how to determine which liabilities to accept, offload, or eliminate to better protect yourself, your team, and your business
- Learn proactive strategies—like air-tight contracts, clear client communication & effective employee training—to prevent liability before it starts
- Discover techniques for offloading liability through contract language, insurance policies, third-party partnerships & defined service boundaries
- Gain a customizable action plan to audit your current operations & strengthen weak spots before they become costly risks
Presenter: Justin Hammond, Let’s Get Moving, Columbia, TN
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