NASMM Continuing Education Credit Requirements for 2024 Renewals
If you are renewing your SMM~C and/or NASMM A+ designations in 2024, please be aware of the following changes that were recommended by the NASMM SMM~C/A+ Commission and approved by the NASMM Board of Directors in 2021. Starting in January of 2024, you must have 45 hours of continuing education credit — 25 of the 45 required CE credits must come from NASMM courses or conferences. There is a three (3) year look back — so all CEs need to be earned between 2021 & 2024. Click here for more information on renewal requirements.

NASMM 2023 = The Conference for Serious Move Managers
NASMM 2023 is our most business-centric program to date! The full conference program is now available and features:

• Over 30 business-centric Learning Labs focusing on marketing, client & employee relations, operations, strategy, and growth!
• 3 Master Class Sessions featuring Joshua Becker, Table Talk and the Ask the Senior Move Manager Panel
• A packed exhibit hall with new vendors!
• Networking galore and so much more!

Remember, if you are renewing your SMM~C Certification — the easiest way to earn the required CEs is by attending the NASMM Conference!

Check the website for more information on schedule & Learning Labs! Register Now!

NASMM Pre-Conferences — Consider Adding These to Your Registration!

Pre-Con 1: Smarter, Faster & Better: Creating Policies & Procedures for a Successful Move Management Business

Thursday, November 9, 2023 | 9:00 am - 12:00 pm
Documenting your company policies, work methodologies, code of conduct, and other important aspects of your business — in a manual — can produce many benefits, such as higher efficiency & productivity, a training tool, clarity and consistency around your company's culture, happy employees, award-winning client satisfaction results, etc.

Whoa. Creating a custom P&P manual is NOT EASY. Our guest speaker is here to help. She knows this landscape better than almost anyone in this field, and her blueprint for creating a P&P manual is extraordinary. Note: Her tips, tricks, and tools for creating a top-notch P&P manual are incredibly specific to move management.

If you are even thinking of selling your business at some point and/or seeking NASMM's highest credential — the NASMM A+ Accreditation — then you need a solid policies and procedures manual. Potential buyers of your company will be thrilled to see that you have a comprehensive policies and procedures manual in place.

Presenter: Kimberly McMahon is a leading authority in business strategy and home transition solutions. She is an expert in gaining and retaining customers by developing scalable, value-driven best practices, systems and processes designed to create the ultimate customer experience.

Click here to learn more!

Pre-Con 2: Calculating Our Worth: How Determining Our Value Increase Our Revenues

Thursday, November 9 | 1:00 pm - 4:00 pm
In our roles, we help older adults and their families navigate this complex and often emotional downsizing and move process with grace, compassion, and efficiency. We meet and work with families, find ways to miraculously meet the established deadlines for a move, and along with our vocation — the work that comes so naturally to us — we can fall into the trap of underestimating our own value as service providers. We often become the unpaid substitute daughters and sons of the families we serve.

The value of a move manager lies in our ability to provide expert guidance, emotional support, and access to resources throughout the process of downsizing, moving, and transitioning to a new home. Are you seeing that value for your clients translate into dollars for your company? Maybe you're leaving money on the table, but you also might not be checking "between the mattresses."

There is gold to be found in these gains — and lessons to be learned by focusing on your true value. We need to identify, not underestimate, the authentic value of our services to our clients.

Presenter: Jill Yesko Diana is the President of Discover Organizing Inc., a Pittsburgh-based firm specializing in senior move management, professional residential and photo organizing. Jill created her company in 2003, and has a team of professionals trained in the areas of dementia, hoarding disorder and brain-based challenges.

Click here to learn more!

NASMM 2023 — Have You Made Your Reservations?
NASMM 2023 will be held November 9-12 at the Loews Hotel in downtown Kansas City, MO. Mark your calendars. To make your reservations, contact the Loews Customer Engagement Center at 877-748-1451. The room rate is $219.00 – single or double occupancy. The block will sell out!

The Huffington Post calls Kansas City the coolest town in America. Click here to see why!

NASMM 2023 Data Exchange Survey
NASMM will send out our 2023 Data Exchange Survey right after Labor Day! For the data to be as meaningful (and useful) as possible, all members must participate! To receive the results of the survey, you will need to submit a completed survey. All survey responses are anonymous.

NASMM A+ Accreditation Next Submission Window Opens on October 1, 2023!

If you are working on your NASMM A+ Accreditation application, the next submission window is October 1-31. Submissions received during the month of October will be evaluated applicants will be notified by early December.

NASMM 2022 Conference Recordings are Now Available for Purchase
If you did not attend NASMM 2022, you may still take advantage of the wealth of knowledge that was shared by purchasing the recordings. You may also earn continuing education credits by watching the videos and evaluating the sessions. To learn more about purchasing the content from NASMM 2022, please click here. Purchasing these recordings is an easy way to build up your CE credits!

The New Age of Aging: A Revealing New Harris Poll & Report
A poll conducted by the firm Age Wave has confirmed substantial shifts in Americans' perceptions of aging and longevity. To fasten some data and facts on the longevity revolution, Age Wave, a firm with nearly 40 years of expertise anticipating and understanding the profound implications of the maturing population, conducted The New Age of Aging, a Harris Poll survey of over 2,000 U.S. adults, including over 900 adults age 50+. The study's results illustrate a dramatic shift in how Americans define old age and envision the possibilities of the later years of life.
Read more.

What Really Happens to the Clothes You Donate
When you donate your clothes to a thrift store... where do they go? In an excerpt from his new book Wasteland, GQ’s Oliver Franklin-Wallis exposes how the rise of fast fashion is leading to a tidal wave of trash — and sparking ingenuity among local designers where the waste is piling up.
Read more.

What Is Transfer Trauma?
Robert, an elderly man with dementia, lived in an apartment with his partner and caregiver, Rosie, who helped him with daily tasks, such as cooking dinner or moving from his bed to a wheelchair. Then Robert suddenly fell after dinner one evening. His doctors determined it was no longer safe for him to live independently with Rosie and that he needed a higher level of care.
Read more.

More Baby Boomers are Living Alone. One Reason Why: 'Gray Divorce'
Edith Heyck didn't expect she’d be 72 years old and living alone. "I always thought I'd be married," she says. "I was definitely raised to be a wife, and I never imagined I'd be on my own." Heyck, an artist and part-time park manager in Newburyport, Massachusetts, is one of nearly 38 million adults living alone in the United States, where the share of single-person households has reached a record high, according to Census data. She's also part of a population that experts say is likely to climb dramatically in the coming decades.
Read more.

How Toy Retailers Plan to Tap Into A Growing Senior Toy Market
The toy industry is waking up to a potential goldmine niche market — playthings for golden agers. Toy companies from the largest to the smallest are realizing the potential for games that help older people socialize and strengthen their cognitive abilities.
Read more.

Putting 9 Senior Living Market Trends into Perspective
A veteran of more than four decades in the planning and design of senior living communities looks at where the market is heading in the immediate future.
Read more.

The National Association of Senior Move Managers (NASMM) is the leading membership organization for Senior Move
Managers in the United States, Canada and abroad. NASMM is recognized for its innovative programs and expertise
related to Senior Move Management, transition and relocation issues affecting older adults.

NASMM
PO Box 209, Hinsdale, IL 60522
Phone: 877.606.2766
www.nasmm.org